As you may know I’ve been actively going to Lucille Roberts for a few months now and have enjoyed my experience there thus far. The reason I had joined was due to the cheap monthly cost and the daycare facility they had on site. Well the daycare facility might not be so great.
You see a few weeks ago I contacted someone at Lucille Roberts about the daycare. When I first signed up they lied again and said there were cameras in the daycare area until I asked to see the cameras one day and was told there were no cameras.
I expressed to a Lucille Roberts representative how it was unbelievable that they didn’t have cameras in the daycare area and eagerly pushed the idea to have cameras installed. What did they say? Oh, nothing. They didn’t bother to entertain the idea with a response.
The reason I had asked to see the cameras was because one day there was a little 4-year-old boy who was acting like a menace! Not listening, throwing toys and then he dared to hug Ziana who wasn’t having it. Sure, a careless hug, but I don’t know him and I don’t know what issues he may have. Would the sitter ever tell a parent that their child was hurt or hit? Absolutely not! Who wants to lose business?
Lucille Roberts obviously doesn’t want to spend money on cameras/televisions to insure the safety of the children that range from newborns to roughly about 14-years-old. How does that even make sense?? It’s one sitter vs 5-10 kids–
We’ve seen news reports of thousands of children who have been brutally attacked by daycare providers, their relatives, bus drivers and even other children. Anyone remember this heart wrenching incident–
[youtube width=”500″ height=”400″]http://youtu.be/MAutLr38mQA[/youtube]
So I’m taken aback that many gyms wouldn’t offer this safety to their members and even themselves as a business. What happens if I pick Ziana up one day and she has a scratch across her face or blood dripping down her leg? It’s the daycare providers word against a bunch of non-verbal children.
I guess Lucille Roberts rather deal with bad repor, as Consumer Reports illustrates,
and lawsuits in the long-run because if I as so much see a bruise everyone is going down!
3 Comments
Lucille Roberts (@lucilleroberts)
Jul 23, 2013 at 10:51 amHello Betsy,
My name is Barbara, I am the Lucille Roberts representative that you had contacted via email about your concerns with there being no cameras within our daycare area.
I would like to correct an error I see in your blog post. From my email history I see that I did respond back to your initial email on June 19th, 2013.
The safety of our members, and their children, are one of our priorities at Lucille Roberts. After receiving your email, your suggestion for adding cameras in the daycare room were sent to higher management for consideration.
I thank you very much for this feedback, Betsy! With input from our members we can continually make changes, address areas that need improvement, and make our gyms better than ever.
Best regards,
Barbara
Social Media Manager
Betsy
Jul 23, 2013 at 10:58 amHi Barbara! Perhaps the email was never received or sent. Either way, thank you for bringing this matter up and hopefully there will be change soon. Do you know about how long this takes to get an answer on the concern?
Lucille Roberts (@lucilleroberts)
Jul 23, 2013 at 11:39 amHi Betsy,
I received your response back to my email on June 20th, which I also sent along to higher management to further supplement your first message expressing concerns about the daycare area.
I am unsure of when an answer will be given in regards to the addition of cameras. In the meantime however, we have asked the managers at our locations to be even more aware and observant of what is occurring in the babysitting rooms at our gyms. In this way, we hope to prevent any incidents before they occur.
I encourage you to send me an email to [email protected] if you have additional questions or concerns, Betsy. I would be happy to help you!
Best regards,
Barbara
Social Media Manager